Refund & Returns

We want you to love OnePercent. If something isn’t right, we’re here to help.

30-day returns

Request a return within 30 days of delivery. For health and safety, consumables (cans and sachets) can only be returned if unopened and unused. Bottles can be returned if unused and in original condition.

How to return

Email hello@onepct.io with your order number and reason, and we’ll share return instructions. Once received and inspected, eligible refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days for a replacement or full refund.

Subscriptions

Pause, skip, or cancel a subscription anytime from your account before your next billing date.